Signs that you May Have Mold

Signs that you May Have Mold

Yikes!

Have you or someone in your home been plagued with sneezing, watery eyes or even a sinus infection that will not subside – even though other common allergens such as pet hair or abnormal amounts of dust are not present? Do you often smell something musty – like moist wood or wet socks? These clues (among many others) may be a sign that you have mold inside your home. Look for these common signs in determining whether you may be dealing with a mold issue;

1.      Allergy Symptoms – When everything else has been ruled out as a cause

You or someone in your home may show signs of allergy symptoms such as sneezing, runny nose, itchy eyes, or coughing. You have tried meticulously cleaning your home from top to bottom, washing and rewashing all fabrics, and maybe even built a small home for Fido in the backyard – and yet you or someone in your home are still experiencing these symptoms.  It may be time to get a professional inspection as you may have mold. Water damage (the number one cause of mold growth) in the home can occur without you even knowing – Especially if it is in a low traffic area of the home, or hidden behind a wall or carpet. Just because the mold is not visible, does not mean it is not there!

2.      Something Smells….. Moist?

Many people who have dealt with mold in their home report smelling something “musty” or “moist”. Some describe it as a cedar type smell, while others describe it as a moist fabric that has been sitting for a while (such as leaving laundry in the washing machine for a couple days). No matter what you relate the smell to; it could be a sign of possible mold. The spores that are released carry a strong aroma, literally getting up your nose. These spores are waste products given off by actively growing molds. Odors are a sign that mold is actively growing and so may indicate a level of mold contamination requiring remediation.

3.      Visible Mold Growth – May not be as obvious as it sounds

The most common visual signs of mold are characterized as black spots that look almost cottony or velvety. All though this is a correct interpretation of what mold looks like, there are a variety of shapes and forms that mold may take. Sometimes you might not realize there is mold in your house, especially if it is unusual looking mold. Some mold growth looks white and thread-like. Mold can be black, gray-brown, gray-green, yellow or white in color. Sometimes, it may only look like a stain or discoloration on furniture, walls or ceilings. Bottom Line – if you see something suspicious on the surface of any organic material – it is best to get it tested for mold. One small spot could translate into a huge infestation behind drywall for example, which would never have been found if a professional was not called in.

4.      Water leaks, Condensation, or Anything that Translates into Standing Water

If any organic material is saturated in water, and let sit for as little as 24 hours – mold growth is almost guaranteed. Mold spores are present everywhere – it is when moisture reaches an ideal level do these spores have adequate conditions to grow and multiply. If you had small water leak that was later discovered, a flood in the basement that was not thoroughly dried, or even see a lot of condensation in your home – you may have mold. The best way to determine the presence of mold is to call a professional remediation technician. They have the knowledge, experience, and tools to diagnose mold infestations.

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5 Quick Tips to Winterize your Calgary Home

5 Quick Tips to Winterize your Calgary Home

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Signs of Hidden Water Damage in the Home

Signs of Hidden Water Damage in the Home

• Increasing Water Bill – Are the utility bills going up without increased usage? This may be an indication of a hidden leak. Call in a plumber and/or water damage technician. They have moisture reading equipment that can detect if and where there is a water leak.

• Increasing Condensation – Are you noticing increased condensation in the home without any apparent explanation?  Excessive condensation can cause damage to your walls, ceiling, floors and other materials in the home. Insulating pipes may stop or reduce condensation.

• Use your Nose – Do you notice a moist or musty odor in the home that was not present before? This may be an indication of a hidden water leak, and more importantly of mold growth. Water damage and mold growth go hand in hand – If you have had a leak that was not caught or properly dried out, there is a huge possibility for mold. Structural damage and health issues are major concerns home owners should be aware of when dealing with mold. If you find a slow leak that has caused structural mold damage, call in a mold remediation specialist. Washing affected drywall, wood framing and other organic materials with bleach will not remediate the mold – It is best to call in a professional.

• Peeling, Cracking, Swelling – Visual Signs of Water Damage – Have you noticed cracks or peeling of paint or wall paper? Maybe a water stain, characterized by a brownish color around the edges of the stain? Perhaps the baseboards or hardwood floor is swelling without any indication of standing water? These are all visual signs of water damage – the lesson here is obvious standing water does not have to be present in order for water damage to occur. Slow leaks in pipes are a common cause of water damage in the home. If you suspect your home may be affected, it is best to call in a WRT certified restoration specialist and/or plumber to diagnose the issue. Unattended water damage can cause major mold and structural issues – which will cost you thousands of dollars in repairs. Insurance companies typically do not cover mold damage – as mold growth/formation is seen as negligence on the homeowner’s part. Catching the problem as early as possible will ensure a safe and healthy home and save you thousands of dollars in repair costs.

• Listening for unusual sounds – You may notice a quiet dripping or unusual running water noise off in the distance – especially at night when the home is silent. This may be cause for concern especially if you have not noticed any visual water damage signs. Call in a water damage specialist and/or plumber to thoroughly check areas that may be inaccessible or hidden, such as behind drywall or in the attic. Professional Technicians have experience regarding common areas where water damage occurs and extensive knowledge of the plumbing system in your home. Technicians also carry moisture detecting equipment that can better diagnose where the water damage is originating from without being invasive.

Periodically check the following areas for signs of water damage;

• Kitchen – Underneath dishwasher, fridge, cabinets, underneath sink
• Bathroom – Around toilet, underneath sink, around bathtub/shower
• Basement – Seals around windows, around water heater, signs of foundation cracks
• Laundry Room – Around washing machine, hoses connected to washing machine
• Air Conditioning Units / Central Air Conditioning
• Attic – Check vents for proper air circulation (keeps humidity levels down in the home), Check for mold (sign of leaking roof), wet or rotting sheathing or rafters, or any signs of leaking around attic appliances

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Health and Safety Risks Of Mold and Dust Spores

Now that the weather is FINALLY getting warmer, it’s time to be educated on dust and mold spores. These types of things tend to be forgotten in all the heat of spring and summer fever, however it is important to make sure that these issues are not swept under the rug, literally and figuratively. Though we can’t really control what is happening in the air outside, it is very important to make sure you have a healthy and safe indoor environment free of fungi, dust, mold spores and bacteria; these airborne contaminates  are also known as bioareosols.

Bioareosols can cause severe health problems such as; asthma, allergic reactions, rashes, hay fever and can do serious damage to your respiratory tract. Hypersensitivity pneumonitis is also a very serious allergic reaction that can be developed with even the smallest amount of exposure to the allergen, this condition can cause: chest tightness, difficulty breathing, fever, extreme muscle aches, headaches and it does serious non repairable damage to your lungs. So, what are the warning signs and how can you prepare?

Molds, mildews, bacteria, and dust mites like the same conditions that we do; warmth and moderate to high humidity. They need little more than a constant moisture supply for survival. You may find bacteria, molds, and mildews in air conditioning equipment, humidifier reservoirs, dehumidifier drip pans, shower heads, toilets, and ice machines. Water damaged carpets; ceiling panels, walls, and paneling are prime sites for new growth if they are damp. When molds, mildew, dust mites, and bacteria are disrupted or release their spores into the air, this result is bioaerosol formation.

Molds and mildews develop from spores, which are in the air all around you. As soon as spores settle in an area with the right conditions for growth, they establish colonies, which are often visible to the naked eye. These colonies can cause unsightly stains, and may release low levels of toxic chemicals called microtoxins into the air. Controlling the humidity in your home; which fluctuates depending on; how hot or cool the air is indoors, how many indoor moisture producing activities are taking place( drying wet clothes, showers), weather there is a constant source of moisture(dampness, leaks) and how much moisture is being vented outside. Keeping a close eye on these things and staying on top of them drastically reduce your chances of exposure or give you time to catch a problem in its early stages. If you think you may have mold, don’t hesitate to call a technician and get a professional opinion!

Mold Due To Water Seepage

While being a homeowner requires a certain amount of maintenance and responsibility, unfortunately, basement problems are sometimes passed off as too low of a priority or disregarded. There are plenty of potential health concerns resulting from a wet basement, whether it’s water seepage, flooding or humidity, which here in Calgary, we get a lot of! One of the most common basement problems is mold.

A basement prone to water is likely to experience mold growth. Mold can also be a problem in basements where flooding and seepage occur. Excess moisture, which may not always be an obvious occurrence, flood or leaking wall crack that happened just once a long time ago, may still be enough to cause leakage and cause mold growth.

Mold is not only a gross cosmetic problem. But exposure to mold can cause severe health problems. Mold exposure may increase allergic reactions, asthma and respiratory problems. Once it has been determined that mold is present in your home, it is especially important make sure to have proper cleanup to any affected area. Mold cleanup in a finished basement can be more complicated and expensive than an unfinished basement. Drywall often poses a significant problem mold can grow on either side of the wall, depending the amount of water or moisture. Any portion of drywall exposed to mold spores will need to be removed. Carpeting in finished basements is another hazardous situation. As an absorbent, carpet is slow to dry and quickly becomes a breeding spot for mold. Be sure in this wet season to check your basement regularly to protect against water seepage and mold!

The Effects Of Water Damage

Water damage is a problem that most property owners dread. When it rains heavily or snow melts quickly, the risk of this type of damage majorly increases. Water can cause thousands of dollars’ worth of damage by damaging wood furniture, upholstery, electronics, household appliances, and plumbing equipment, however most insurance companies will cover it. It may be a good idea to sit down with your adjuster and talk about your coverage for water damage. Water damage also increases the risk of mold growth, which is another unwanted expense and will have to be remediated. Hiring a water damage restoration company, like Platinum can make the cleanup process easier for you, as we employ experienced technicians who know the best ways to repair and replace damaged items and completely handle the water damage cleanup.

There are several causes of water damage; leaky dishwashers, clogged toilets, broken pipes, broken dishwasher hoses, overflowing washing machines, leaky roofs, plumbing leaks, and foundation cracks are just some of the possible causes of water damage in homes and businesses. Floods, heavy snow, and heavy rain are other possible causes of this type of damage and can lead to having water in your basement. Too much water can lead to minor problems such as water in basement areas, or it can lead to the destruction of homes with ruining your property and causing mold. Once a home or business sustains water damage, it is important to start the water damage cleanup immediately. Starting water damage cleanup as soon as possible increases the likelihood of saving affected furniture, carpets, rugs, clothing, and other items.

Waterproofing Your Basement

All basements have two things in common. They are all placed in a big hole in the ground and they are all unique. The first with most homebuilders is to dig a big hole in the ground in order to make the basement. The problem with a big hole in the ground is that it fills up with water when it rains or in wet seasons, due to ground water and the water table. The best way to think about a basement in waterproofing terms is to make sure you have a strong and crack- free foundation. Groundwater is a major factor in basement water problems, this happens when the water table rises and seeps up through the ground. In order to keep this water out of the basement, the water level needs to be controlled. The water level needs to be kept below the floor. This can be done with a proper drainage system and a sump pump. The drainage system and pump are designed to control the water level that builds up under the basement floor and relieve pressure that builds up around the foundation. A basement will stay dry as long as the foundation walls are solid and the drainage system effectively controls the water pressure that builds up around the foundation. If either system or pump fails, or there is cracks in the foundation; then water will enter the basement. Although most basements experience similar problems, each problem is unique in its own way. Our techs at Platinum Inc. are highly trained on the proper solutions for every possible basement waterproofing/ water damage problem. We have access to the best quality products and ideas. The proper techs and solutions will be matched with your unique waterproofing/ water damage needs, and will leave you with the most important thing; a dry and clean basement and a healthy home!

Water Seepage and Protecting Your Home

This time of year ground water levels are very high due to the melting snow and rising water levels. Along with being educated on groundwater you must also, as a homeowner being educated on water seepage and how to prepare and protect yourself from it. Not only is it a inconvenience to have flooding from groundwater seepage but sometimes the water could be polluted or contain ruminates from sewage and if water seepage happens in your home it should be dealt with immediately.

Water seepage tends to happen in the basement of the home, and what commonly happens in basements that are not used regularly is that water seepage happens and it may happen unnoticed. Depending on the timeline and severity of the seepage the unattended water could be in the walls and if left, even for a short period of time will cause mold growth. It can be difficult to prevent the flooding depending on the specs of your home and what the foundation is like, especially in older homes. However you can try to stop some of the seepage by looking for large cracks and filling them with caucking and epoxy or using a material such as blue- skin. Checking areas of your home regularly like your basement and any rooms on ground lever is a great way to catch the problem and have it dealt with right away. In most cases ground water is clean and after it is cleaned up it leaves little impact on your home.

The biggest thing is to be prepared and if you think you may be at a high risk for water seepage a good idea would be to call up your insurance company to discuss the coverage on water seepage from groundwater, as coverage varies from company to company. If you have any major questions or concerns feel free to use the prompt on our website and we will gladly answer any questions you might have, also follow us on Pinterest and twitter @Platinumincca for great home tips and information and also on Instagram @Platinuminccalgary to check out our photos of previous water seepage cleanups and jobs!

What Is Groundwater?

Along With Spring comes a lot of wet. This season along with enjoying the nice weather you have to be concerned and educated on ground water. Ground water occurs almost everywhere below the land surface. One source of freshwater that becomes ground water is; precipitation that filters through the unsaturated ground to the water table, which is located under the soil zone of the ground. Loss of water from streams and other bodies of surface water such as lakes and wetlands also precipitate to the water table. Because areal recharge (the process of water moving down through the ground) occurs over large areas, the smallest amount of rain can cause a significant amount of ground water. Streams and other surface water may either gain water from ground water or lose water to ground water.

Once enough water has been filtered through the ground, this causes the water table to rise, which makes the surface of the ground very wet. Most groundwater is clean, but groundwater can become polluted, or contaminated. Pollution happens from leaky landfills, or when people apply too much fertilizer or pesticides on their lawns. When pollutants leak, spill, or are dumped on the ground they can move through the soil to the water table. This makes it very dangerous if in fact the water raises enough to saturate the basement or ground level of your home. Ground water education is a very important thing to know as a homeowner; this time of year is very common for groundwater seepage. Knowledge and preparation are your best tools this spring season!

Welcome Spring!

Well it is here! It has been a long winter… But FINALLY spring has graced us with her sweet presence. Though we have no control over the weather, the worst of the storm is over and we are all very excited to commence with spring activities. We at platinum are preparing for a busy work season but we are also ready for some much needed sunshine. After 4 long months of old man winters frosty wrath it’s time for long nights and summer heat.

Although spring is very VERY exciting, in this dry weather please make sure you take some time to do some research on mold spore and dust circulation to protect your home this season. We have tons of great information around the website and in our previous blogs that should answer most of your questions, and if not we have a prompt on the website that allows us to personally answer all your concerns.

We are very passionate about our work, but hey! Sometimes it’s just exciting to talk about what is new and exciting with our great customers, on top of that, its spring and everyone is in a fantastic mood! In the office we are very anxious to spend our free time street biking, golfing, hiking and whatever other fun outdoor activities you can think of. We would love to know what you’re excited to do this spring/summer season! Follow us on twitter @platinumincca and use the hash tag #tellplatinumca to let us know what your favorite activities are this beautiful sunny season. We look forward to hearing all of your great ideas and adventures!

Asbestos Abatement – The Fundamentals

Asbestos Abatement – The Fundamentals

Platinum Inc. specializes in the safe removal of Asbestos from occupied buildings, demolition sites, institutions, and homes. The hazards of Asbestos removal are well known. Removal due to renovations, demolition or other requirements can be costly and dangerous. Platinum Inc. abides by all OH&S Guidelines, WCB guidelines as well as AHS standards regarding hazardous materials. It is imperative to use proper procedures, as Alberta OH&S Officers regularly inspect asbestos abatement projects at random. Our technology and methodology allows us to safely remove asbestos during renovations with minimum impact on the daily activity of the home or business owner. We use third party laboratories for testing, Third party air quality monitoring from licenses environmental consultants to ensure no asbestos fibers are present after the abatement (AQM is provided in the final asbestos paperwork package at the end of the abatement). We have all necessary certifications and permits to test, remove, and dispose of asbestos properly.

Platinum Inc. strives to minimize downtime: By allowing the building to remain occupied when the Asbestos is being removed, we save the tenant or building owner costly downtime. We have completed many large interior demolition projects in schools, hospitals and office towers where noise and dust control is essential. We pride ourselves on adhering to strict project timelines, and the result is minimal disruption. If you are applying for a demo permit with the City of Calgary or with any other municipality; once we complete the asbestos abatement and once air quality testing has passed, we will provide a document that certifies that all asbestos containing materials have been removed and disposed of. This allows you to apply for a demolition permit. We can do projects big and small — from small residential to large commercial sites. We specialize in the removal of all forms of asbestos products, and especially the difficult task of removing asbestos from institutions, occupied areas and demolition sites.

What is Asbestos?

Asbestos is a naturally occurring mineral found in trace amounts throughout the world. The fire retardant properties of asbestos fibers were known to Greek and Roman civilizations. In modern times, respiratory problems were noted in the 1920s and linked to asbestos fibers. But it was not until the 1970s, when lawsuits were brought against manufacturers of asbestos products, that Workers’ Compensation Boards enforced regulations controlling the use of asbestos products in the workplace. Asbestos related diseases damage and scar the lung tissue. It is this scarring that can lead to breathing difficulties and eventually to total hardening of the lungs, or to lung cancer. Asbestos products take many forms, from floor tiles, spray on fireproofing, Duct insulation, attic vermiculite insulation, drywall mud, ceiling texture, and more. There are also several forms of asbestos, but the most common form used in products is Chrysotile. Asbestos fibers are difficult to detect with the naked eye, and require a laboratory to analyze a sample and verify for asbestos content.

We at Platinum use a 3rd party accredited, licensed laboratory, to ensure no conflict of interest. The WCB regulates that any material containing more than one per cent by content of asbestos fibers is a hazardous material. Once asbestos has been identified, Platinum Inc. should be employed to remove or encapsulate the asbestos containing material.

Who Are We At Platinum Inc. ?

We at platinum strive for complete customer satisfaction. Having the experience in the industry and the ability to have happy customers is everything for a business. At least we think so.  When we go into your home, we go in knowing what the potential damage could be and we are ready to do everything we can in the fastest possible time to eliminate the problem, because hey! Nobody likes to be inconvenienced with unexpected problems in your home. Platinum inc. is a family owned and operated business, so we are able to relate to your restorations not only as contractors, but as family people and homeowners ourselves. Our project managers have over 20 years’ experience in the business, dealing with restoration as children and growing up to own business’ of their own.

When you call Platinum you can be assured to be greeted kindly, treated fairly and with the upmost respect. We love healthy homes and will do everything in our power to make that happen. Although our technicians are all highly qualified, there are many questions, as a homeowner you will have in regards to the restoration process, which we will answer promptly. Not only do we strive to make our customers happy on site, we daily update our social media (Pinterest, Twitter, Facebook and Instagram) pages that have all kinds of great home renovation, décor, recipes, photos, information and latest news updates to keep our customers entertained in our company and what we are doing! If the situation arises you can be assured, we are looking forward to doing business with you!

The process of mold remediation: A quick glance.

The thoughts of having mold in your home are far beyond unpleasant. However, more importantly than mold detection- is how fast you can get rid of it and the process that comes with making your home clean, healthy and mold free. Depending on the case and severity of the mold, you will not have to leave your home. We have highly qualified professionals to come in and take care of the whole process for you! Though our technicians will explain everything to you; here is a look at what will happen in your home with mold remediation:

First of all, our guys have to be protected and this is how they gear up for the process!

-half mask or respirator (so they don’t breathe in mold spores)

-Goggles

-Gloves

-Protective clothing that covers your whole body and can be easily cleaned or thrown out.

Now that our guys are ready- let’s begin the process!

First, we have to contain the area where the mold exists. To do this we find where exactly the mold growth is and set up a containment barrier to stop the opportunity of spores to spread.

Second, we use a negative air fan to achieve negative pressure within the chamber so that mold spores cannot escape into the home.

Third, removing the mold! During the mold removal is the time when mold spores are most likely to be stirred up into the air. All porous materials such as carpet and drywall baseboard are removed, and non-porous surfaces are cleaned.

Fourth, now that we have removed the mold and disinfected the surfaces; we vacuum the room with a HEPA filtered vacuum cleaner to remove any residual mold spores.

Fifth, next we use an antimicrobial solution and apply it to the clean surfaces.

This is just a quick glance of what happens in a mold remediation- our team works as fast as they can to have your home clean and safe as soon as possible. But you can rest easy knowing Platinum Inc. are highly trained professionals and that your home and family’s safety is our #1 concern!

A Positive Spin on Recovering after Water Damage in the Home

As we all know, water and sewer damage in our homes is never pleasant. It’s a major inconvenience and such questions arise like; what is the timeline for cleanup and repair? How much is this going to cost? Will my insurance cover the damages? As a home owner an emergency like this could seem like a complete disaster. However, I am a firm believer that there is always silver lining and always a lot of good to go with a little bad. Having a talk with your insurance company about coverage and having a phenomenal emergency clean up and repair company; such as Platinum, you can have peace of mind knowing that our technicians and project managers are going to have this emergency cleaned up in no time!

Now that the emergency work has been done and all damage has been removed, it is time to start the repair, and come on ladies, who doesn’t love a chance to add a personal spin on renovation and interior design? You could use a negative situation and turn it into something fun and creative! A lot of people think about making renovations, but it can be expensive and very time consuming. However if you had any thoughts about doing something different, now is a great time! Depending on how much damage has been done to your home and how much has had to be replaced, something as simple as changing the color of paint on the walls can be the biggest change and make you feel more positive about the situation. Seeing certain colors have proven to do anything from decrease stress to totally increase productivity in your home. Colors like blue, violet, green, yellows and reds are extremely great for relaxing and decreasing stress.

There are also a lot of great, trendy and affordable ways to redecorate your home with your own personal splash of creativity. Social networking and interior design websites always have great DIY projects to update your home using what you already have and a little imagination! I found that something as simple as taking trendy fabric and re doing a small couch makes the biggest difference and can completely change the look of a room. Home décor does not have to be expensive; some of the nicest things are the simplest and can be put together and designed by you using things in your home you might not even realize. I recently did a project I saw online using a 28”x39” stapled canvas, stickers, white indoor lights and spray paint. I assembled the star stickers the way I wanted them on the canvas then I used hues of gold and silver spray paint and spray painted over the canvas and stickers. Once it was dry, I peeled off the stickers took the white lights and stapled them inside the wood frame and draped them down. When I plugged it in and put it on the wall, the light was so settle where the stickers were and I was thrilled with the result! The project cost me about $27.00 and I had enough materials left to do something else.

Home décor can be affordable, fun and a good way to get your mind off of the damage that has been done to your home. It could be a good family project or a good way to challenge you to try something out of the box.  Always try to make the best of a bad situation and rest assured that qualified professionals are going to have your home cleaned and repaired as quickly as possible. So maybe while you’re waiting you could explore the idea of great home projects! You can check out our Pinterest page @Platinumincca for great home ideas and inspiration or try something completely new! Make the best out of your water and sewage damage!

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Toxic Black Mold – Understanding the risks

Toxic Black Mold – Understanding the risks
Stachybotrys chartarum is what is commonly referred to as Toxic black mold. The reason this type of mold is speculated to be dangerous to human health is because of the mycotoxins Stachybotrys chartarum releases into the air. This specific type of mold is presumed to be responsible for an array of health issues. Because of the respiratory issues and allergic reactions several mold species mold can cause, it is best identified and removed professionally.

What are Mycotoxins – and why are they dangerous?
Mycotoxins are secondary metabolites produced by fungi such as mold. These secondary metabolites are toxic chemical compounds produced by the fungi; not out of necessity for cell life, but rather to compete with other bacteria or fungi for available food in the surrounding environment. There has been a recent concern that Trichothecene (A type of Mycotoxin produced by Stachybotrys; or black mold) can enter the body through breathing, the eyes, or even absorbed through the skin – which may cause breathing problems, allergic reactions, and other rare severe symptoms to people sensitive to mold. Mycotoxins, specifically Trichothecene, are difficult to eradicate in an environment, and will often survive extreme hot or cold temperatures.

Why is Professional Remediation Recommended when Dealing with Mold?
If you find or suspect mold in your home, it is best to let professional remediation technicians remove the hazardous material. If you uncover mold during renovations, many construction trades / specialty technicians will not remove affected mold materials or even work in a mold affected area. Consistent exposure to mold spores and mycotoxins can cause minor to severe respiratory issues.
Proper procedures must be followed when dealing with mold remediation. Professional mold remediation technicians are both educated and experienced in the proper removal of IICRC S520 condition 2 or 3 mold contamination. Containment of the affected room(s) with negative air pressure must be in place before removal begins (Prevents spores from contaminating the whole home) – effective removal and proper anti-microbial agents must be applied professionally. Project completion reports are typically given to the home owner after remediation for personal records.
Proper and professional removal of mold is imperative to a safe and healthy home. Not only can mold cause health problems, it can also impact structural integrity of the building. Platinum specializes in the safe and effective removal of mold in a residential and commercial setting. Out experts and technicians are fully certified and experienced in dealing with an array of situations.

Happy Holidays!!

HAPPY HOLIDAY SEASON!!! From All of us at Platinum Inc.

“A Season to enjoy colours, lights, great food, and exchanging gifts, joy and smiles”. This season bring your families together and share the happiest times ever. We don’t need to bring perfections in everything that’s attached to holiday’s season but what we definitely need is to remember how to share fun and laughter with our loved ones.
Platinum Inc. wishes you Cheerful and Full of life “Seasons greetings” And also brings some tips from their holidays guide.
We start off by sharing one of the favorite recipes for your perfect Holidays. Secondly 10 most festive holidays cities to go for and at last some tips to remember.

Jamie’s Coconut CAKE (Total time 1hr 55 minutes)
 Ingredients

Basic 1-2-3-4 Cake with coconut milk:
• 2 sticks butter, at room temperature
• 2 cups sugar
• 4 eggs
• 3 cups sifted self-rising flour
• 1 cup coconut milk
• 1 teaspoon pure vanilla extract
Filling: 3/4 cup sugar
• 1 cup sour cream
• 4 tablespoons milk
• 1/2 cup flaked, sweetened coconut
7-Minute Frosting:
• 1 1/2 cups sugar
• 1/4 teaspoon cream of tartar or 1 tablespoon white corn syrup
• 1/8 teaspoon salt
• 1/3 cup water
• 2 egg whites
• 1 1/2 teaspoons pure vanilla extract
• 2 to 3 cups coconut, flaked and sweetened
• Artificial holly, optional garnish
Directions

Pre heat oven to 350 degrees F. Grease and flour 3 (9-inch) cake pans. Using an electric mixer, cream butter until fluffy. Add sugar and continue to cream well for 6 to 8 minutes. Add eggs, 1 at a time, beating well after each addition. Add flour and coconut milk alternately to creamed mixture, beginning and ending with flour. Add vanilla and continue to beat until just mixed. Divide batter equally among prepared pans. Level batter in each pan by holding pan 3 or 4-inches above counter, then dropping it flat onto counter. Do this several times to release air bubbles and assure you of a more level cake. Bake for 25 to 30 minutes or until done. Cool in pans 5 to 10 minutes. Invert cakes onto cooling racks.

Filling:
Stir together sugar, sour cream, milk, and coconut in a bowl until well blended. Add first cake layer onto pedestal. Using the wrong end of a wooden spoon, poke holes approximately 1-inch apart until entire cake has been poked. Spread a third of filling mixture on cake layer. Top with second layer, repeat process. Top with last layer and repeat process again. Cook’s Note: As each layer is stacked, stick them with toothpicks to prevent cake from shifting.
Frosting: Place sugar, cream of tartar or corn syrup, salt, water, and egg whites in the top of a double boiler. Beat with a handheld electric mixer for 1 minute. Place pan over boiling water, being sure that boiling water does not touch the bottom of the top pan. Beat constantly on high speed with electric mixer for 7 minutes. Beat in vanilla. Frost the top and sides of the cake. Sprinkle top and sides of cake with coconut. Garnish with artificial holly, if desired.

 
 OVERNIGHT POT ROAST (Ingredients)
• 1 large onion, sliced
• 1 large flank steak (about 3 pounds)
• 2 teaspoons Montreal steak seasoning, McCormick Grill Mates
• 1 packet (1.0-ounce) onion soup mix, Lipton
• 1 can (14.5-ounce) stewed Italian tomatoes, S&W
• 3 stalks celery, cut into 1-inch pieces
• 1 can (10.75-ounce) condensed cream of celery soup, Campbell’s
Directions!! Place onion in the bottom of a 5-quart slow cooker. Coat flank steak with Montreal seasoning; place on top of onion. Sprinkle soup mix over roast and add undrained tomatoes. Cover and cook on low heat setting for 8 hours (overnight).
10 Most festive Holiday cities: Enjoy your season greetings in these great locations.
• New York
• Montreal, Canada
• London England
• Rovaniemi, Finland
• Prague, Czech republic
• Vienna, Austria
• Stuttgart, Germany
• Edinburgh, Scotland
• Antwerp, Belgium
• Quebec, City Canada

Lastly remember to start your holiday joys by reaching out and help others through donations. Avoid extra holiday’s calories, stay healthy and wise. Enjoy all of your cooking and baking for your friends and loved ones. Decide your new year’s resolutions and plan out to stick with them for the entire 2013.

Cheap Tips to Save Money on Heating and Energy Costs

Quick Tips to help you save money!

Cheap Tips to Save Money on Heating and Energy Costs

Increases in utility bills are due to cold temperatures and reduced hours of daylight. Not everyone has thousands of dollars to invest in installing in-floor heating or any other extravagant energy efficient upgrades to their homes. There are several ways to reduce your energy bills without breaking the bank (sounds great to us!). Below are a couple great ways to help keep your winter utility bills in check.

• Turn the thermostat down – A reduction of 2 degrees Celsius can translate into as much as a 4% drop in utility costs.

Fun Fact: Turning the thermostat to max will NOT heat your home quicker. Avoid the urge to turn the temperature to 30 degrees Celsius when you fell a bit chilly. Instead, grab a sweater and some warm socks!

• Let the sunlight in – Open your blinds before you go to work each morning. The extra sunlight in your home will heat rooms for FREE!! Combine this technique with turning the thermostat down a couple degrees in the morning – And you’re sure to save on your energy/heating bills! Calgary is the sunniest city in Canada – Let’s take advantage of it!

Fun Fact: In the evening when you get home, close all your blinds/curtains. This creates a barrier between the windows and inside of the home, which helps keep heat in.

• Turn on the ceiling fans – Ceiling fans in the winter? You heard right! Set your ceiling fans to the lowest setting and make sure the blades are moving clockwise. Warm air rises – Having the fans on will recirculate all that air back into the room, which will help make a lower thermostat temperature setting
  more comfortable.

Fun Fact: Make sure all furniture and drapes are away from registers and other sources of heat. This will help warm air circulate property throughout your home!

• Love to cook? Open that oven! – A substantial amount of heat is generated in the oven during cooking/baking. When you are finished making a meal, leave the oven door open a bit. The heat will transfer into the kitchen and surrounding areas!

Fun Fact: Ovens are a major culprit of large amounts of energy consumption. Try using a microwave or toaster oven when applicable. These appliances use considerably less energy than an oven. Winter Barbequing is always a great idea (We do it all the time)!

• Change dirty furnace filters – Did you know by replacing a dirty furnace filter, you could save up to 5% on your energy costs? Furnace filters can be purchased at your local Canadian Tire, or through a furnace company.

Fun Fact: If you are planning a trip to Canadian Tire, pick up some weather stripping and/or caulking. 30% of a home’s heat is lost though windows and doors. This is a cheap and effective way to keep heat in! Re-caulk those window seals and doors!

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Calgary Water Damage Restoration – Applied Structural Drying – Part 2

Calgary Water Damage Restoration – Applied Structural Drying – Part 2

Part 1 of our blog explained what applied structural drying is, and why is it used in water damage restoration. We will now explain the practical use of air fans and dehumidifiers, and why choosing a restoration company is beneficial to thorough drying and effective prevention of mold and structural damage in the home.

How do dehumidifiers work?

• Dehumidifiers contain fans that pull in surrounding air into the machine
• Once air is pulled into the machine, it passes over cooled coils. These coils are cooled by a fan compressor that compresses and expands a refrigerant gas.
• Warm air that loses heat will also lose its ability to retain moisture. Once air passes over these cooled coils, condensation is formed – This means that moisture has been effectively pulled from the airflow. The collected moisture then drips from the cooled coils into the reservoir of the dehumidifier.
• The air is then reheated and exhausted out the back of the machine, where it re-enters the room as dry air.

What are Air Fans used for?

• Air fans are placed strategically around the room to create consistent and even air flow
• Higher air velocity speeds up the drying process.
• Used in combination with a dehumidifier, air fans increase the volume of air intake of the dehumidifier which increases efficiency and cuts down on drying time.
• Air fans recirculate dry dehumidified air around the room

Why should you choose a Professional Restoration Company?

• Technicians are equipped with non-invasive moisture detecting instruments to effectively determine water damaged areas.
• Industrial grade equipment with greater capabilities.
• WRT certified technicians are knowledgeable and educated in drying techniques of various materials in the home.
• Antimicrobial agents and industrial disinfectants may be used depending on the situation. These products help properly disinfect / cease mold growth in an area.

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Calgary Water Damage Restoration – Applied Structural Drying – Part 1

Calgary Water Damage Restoration – Applied Structural Drying – Part 1

Depending on the category and extent of water damage, applied structural drying is a cost efficient technique used to thoroughly dry out water damaged areas. For Category 3 water damage, applied structural drying will be used in combination with other techniques to ensure proper cleanup and disinfection.

Category 1: Sanitary water, typically from a clean source such as a supply line, appliance, or precipitation. When category 1 water leaves its source (i.e. Pipe leak, snow melting into home) it becomes contaminated and deteriorates to category 2 or 3 water. Standing category 1 water can also deteriorate to lower categories depending on how long it is left without being cleaned up properly, or if a large area is affected.

Category 2:  Water that has been contaminated with chemical, biological, or physical contaminants that are categorized as unsafe to consume or be in contact with. Category 2 water is commonly referred to as “grey water” and typically is an overflow water situation from toilets, appliances and other house hold type spillage. Seepage can be considered to be Category 2 or 3, depending on the source of the water.

Category 3:  Water that is saturated with contaminates and has a foul odor. Category 3 water, referred to as “black water” is dangerous to human and animal health. It may contain raw sewage, pathogens, bacteria, heavy metals, or other toxic substances. This type of water is dangerous to come in contact with and even to breathe in.

What is Applied Structural Drying?

Professional water damage technicians use this technique to thoroughly dry out a wet area. This specific type of drying provides the quickest results and the most thorough drying without being invasive or destructive to a homeowner’s property. Drying out affected materials quickly is imperative for mold prevention and preserving structural integrity. Although there are situations that do not allow for applied structural drying to be the sole approach for drying out a water affected area, we will explore the basics of this technique.

1. An inspection takes place to determine the method(s) of restoration for the particular circumstances
2. Extraction of standing water from affected areas of the property
3. Containment is built if needed
4. Drying fans are precisely and strategically placed around the affected room – This is to circulate air flow. According to Dalton’s evaporation law, water evaporation rates increase when volume and velocity of air increases over a wet surface.
5. Industrial Dehumidification equipment is installed relative with the placement of the drying fans. Appropriate placement of dehumidifiers is crucial – Improper placement such as in the direct path of airflow, changes the rate of which the machine intakes air which causes an increased rate of air flow over the dehumidifiers coils, and drastically reduces efficiency.
6. Dehumidifiers and drying fans are left on for an appropriate amount of time to efficiently pull moisture from affected areas. This drying is accomplished without the use of destructive techniques.

To Be Continued …….

Health Hazards of Sewage Backup

Health Hazards of Sewage Backup

Sewage backups are a serious matter that requires specific actions to ensure your home is safe for you and your family. Awareness to health hazards that sewage backups present is a helpful tool in implementing procedures in your home if you ever find yourself in a sewage backup situation.

What is Sewage?

Sewage is often referred to as raw sewage, sewage sludge or septic tank waste. It is predominately grey or black in color and contains pathogens, disease causing microorganisms, bacteria, and viruses. This accumulation of harmful elements in sewage water is caused by decaying solid waste, human excrement, debris, and other materials discarded through the sewage system. Excrement is the major source of harmful microorganisms such as Escherichia coliform (E.coli) coliform, fecal coliform, and Enterococcus.

Heath Hazards Associated with Sewage Exposure

Transmission of harmful microorganisms from sewage to the human body can happen from hand to mouth contact, skin contact (through cuts and other wounds) and inhalation. The longer you let a sewage backup sit in your home, the more likely health risks will occur. Some of the health risks include;

• Gastroentertitis - An inflammation of the stomach and intestine, characterized by some or all of the following; diarrhea, vomiting, cramps and fever.
• Hepatitis A & B– An inflammation of the liver, characterized by some or all of the following;  feeling tired, pain in your belly, nauseous off and on, jaundice (yellow skin), diarrhea, or not be hungry.
• Disease causing Bacteria – Specific types of bacteria found in sewage water can cause  E-coli, shigellosis, typhoid fever, salmonella, andcholera.
• Parasites - Cryptosporidium and giardia lamblia may cause diarrhea and stomach cramps, and even nausea or a slight fever.
• Weil’s disease – An acute feverish disease marked by gastroenteritis, mild jaundice, persistent and severe headache.

It is incredibly important to clean up a sewage backup as soon as possible to minimize subsequent health risks. Requiting a professional restoration company may be ideal – Professional WRT and AMRT technicians are educated on the effects of sewage contaminated water, and subsequent effects on materials affected by sewage. They are equipped with industrial grade disinfectants, pump systems, and most importantly knowledge in regards to preserving, protecting, and securing property from additional secondary damage.

What Is Professional Water Damage Restoration?

What Is Professional Water Damage Restoration?

After you have experienced water damage, it is imperative to clean up the affected areas immediately and thoroughly. Not doing so can cause major irreversible damage to your home. The most concerning residual effects of water damage is mold growth and damages to the home’s structural integrity. Seeking a professional remediation expert may be ideal when water damage has affected a large area or porous materials, such as drywall from a pipe leak in the ceiling or a dishwasher leak affecting the floor beneath – as the extent of the damage may not necessarily be visible to the naked eye. 

Why Hire a Water Damage Restoration Technician?

There are many benefits to hiring a professional remediation technician to clean up water damage in your home;

• Technicians are able to detect water behind walls or underneath flooring by using moisture detectors, hydrometers, and other moisture detecting devices to measure the extent of the moisture
• Technicians are WRT and AMRT certified – so they understand the effects of water damage to a variety of materials in the home – as well as the proper timelines and techniques required to effectively clean up, disinfect and dry out water damages areas
• Technicians are equipped with truck mounted and portable extraction units, to effectively remove large pools of standing water quickly – before more damage can occur
• Technicians have industrial grade equipment to effectively clean, disinfect and dry water damaged areas

What do Water Damage Restoration Technicians do?

Water damage remediation technicians do more than clean up standing water/sewage after an incident has occurred in the home, this includes;

• Drying out affected areas with industrial dehumidifiers, Air movers, and other drying equipment to minimize the chance for mold growth or further damage to the home
• Anti-Microbial, Germicides and other sanitizing treatments are applied to diminish odors and disinfect areas to cease the growth of mold, bacteria and other harmful microorganisms
• Professional removal of water damaged materials in the home – such as drywall, carpet, underlay, baseboards, etc.
•  Provide professional detailed scopes of work, pictures, content documentation and other requirements for home insurance claims
•  Provide all required reinstatement or rebuilding of damaged areas.

Health Risks Associated with Mold Exposure

Health Risks Associated with Mold Exposure

Mold spores can potentially cause health issues in people sensitive to spore exposure. Mold can become a serious issue for people with serious allergies to mold. Below is a short list of how how mold can affect the health of you or your love ones.

What is Mold and how does it form?

Mold is a type of fungi that is composed of identical microscopic cells that form string like branches called hyphae. Mold becomes visible once several of these hyphae colonies merge together. Mold growth requires 4 crucial elements – a food source, moisture, suitable temperatures and mold spores.

Mold is more prevalent in environments that promote suitable requirements for reproduction. This includes adequate moisture, dead or decaying organic matter (food source), available mold spores, oxygen and suitable temperatures. The spores of fungi that become mold or mildew are always present in the air and on objects – it is when the temperature and moisture in the environment are suitable for germination does mold then begin to form. Common indoor molds are Cladosporium, Penicillium, Alternaria and Aspergillus.

Health Risks Associated with Mold

The primary means of reproduction of mold is through producing and releasing spores into the air. When the spores become airborne, they can be inhaled – mold spores can also be absorbed through your skin and intestines. People with mold allergies suffer the most from mold exposure.  The most common allergic effects are;

• Nasal congestions and irritation
• Mucous membrane irritation
• Allergic reactions – Rhinitis and Asthma
• Sneezing and coughing
• Throat and eye irritation
• Difficulty breathing;
• Asthmatic attacks
• Itching and skin stains.

In certain groups of people with weakened immune systems such as children, elderly and people in convalescence, the effects of mold can be more dangerous. There have been several studies that suggest mold may have toxic effects as well, these include;

• Pulmonary hemorrhage
• Reactions in the immunological system (reducing the ability of the organism to react to diseases)
•  Neurotoxin effects such as fatigue, headaches, memory loss, depression, erratic moods, convulsions and shaking;

Prevention of Mold

Mold prevention is the most effective way to prevent mold related health issues. Mold requires humidity and organic materials (from a leak for example) to flourish. Keeping your homes humidity under 60% and properly drying any water damage will reduce the chances of mold greatly. Be cautious of low traffic areas in the home – check areas where pipes are running through regularly. Mold can form as in little as 24 hours after the initial wetting period. If you suspect mold in your home, or have found mold that has spread to a large area – be sure to call a mold remediation specialist. A qualified mold technician will be able to determine the extent of the mold, and remove/disinfect the affected areas thoroughly.

5 Ways to Protect Yourself from Water Damage

5 Ways to Protect Yourself from Water Damage

Water damage is the number one cause of damage to homes in Canada. Although you may not be able to control the weather – you can take a few necessary preventative measures to minimize the likely hood of costly water related damage to your home.

1.    Regularly inspect places in your home where water may seep in

This includes windows and doors, foundation and exterior walls, plumbing/pipes, and your roof. Make an effort to check if there are any residual signs of water seeping in; damaged paint around a window seal, discolorations in caulking/paint around doorframes, or water marks in the attic. Check washing machine/dishwasher hoses, plumbing pipes, water heaters and other water delivery mechanisms in the home for signs of leaks.

2.      Do not wait to complete necessary repairs

If you find a slow leaking pipe, a cracked hose or even notice a small water stain on the ceiling – do not wait for the problem to worsen. Being diligent in home repairs will save you both money and grief.

3.      Preform regular maintenance to your home

Annually evaluating your home and replacing components that are worn will help in preventing water damage. Re-caulking window seals, regularly cleaning gutters/down spouts, and replacing joint sealants should be done when necessary. Check low traffic areas such as the attic and basement for roof and foundation issues.

4.      Prepare your home before you leave for vacation

Water damage can cause major damage to your home when not tended to immediately – imagine what damage a bust pipe will invoke if it is left for a week or two. Before you leave on vacation make sure you shut off the main valve, check your supply lines, check your gutters, shut off water to exterior faucets and check to make sure your sump pump is correctly working.

5.      Clean up any water damage immediately

When water damage occurs, take all necessary action to clean up the standing water right away. Make sure all areas are dried thoroughly as mold can begin to form within 24 hours of the initial wetting period. Even though you may have dried the surface of a material, water may have seeped into areas which you cannot visually inspect. Call in a restoration expert if you believe drywall, flooring, or any other porous materials have been affected.

How Does Water Damage Affect Mold Growth?

Left: Customers Home - Insulation Right: Same Room - Insulation Removed

What is Mold?

Mold is a type of fungi that is composed of identical microscopic cells that form string like branches called hyphae. Mold becomes visible once several of these hyphae colonies merge together. Like all other members of the fungi family, all mold species have defined cell walls, a lack of chlorophyll (which is why mold is found in places without sunlight), and reproduce by means of spores. Mold obtains its nutrients from feeding on decaying or dead organic matter – if a material was once alive (contains carbon atoms), then it is considered organic.  Mold growth requires 4 crucial elements – a food source, considerable moisture, suitable temperatures and mold spores.

What Causes Mold?

Mold is more prevalent in environments that promote suitable requirements for spore reproduction. This includes adequate moisture, dead or decaying organic matter (food source), available mold spores, oxygen and suitable temperatures. The spores of fungi that become mold or mildew are always present in the air and on objects – it is when the temperature and moisture in the environment are suitable for germination does mold then begin to form. Mold is a hearty organism and can flourish in a wide range of temperatures – typically between 4°C to 37°C. Mold requires moisture to flourish. High sustained humidity of over 60% or organic materials saturated with water from a pipe leak or floods are favorable conditions for mold growth.

How Can You Prevent Mold Growth?

Preventing one of the four growth factors is the easiest way to prevent mold. Keeping your home dry, using air conditioners or dehumidifiers, and properly cleaning up water damage will lessen the possibility of mold considerably. If you experience water damage from a leak in the roof, a burst pipe, a foundation leak or a flooding situation – take all necessary steps to ensure that the water is cleaned up properly. Be especially cautious of water damage that affects drywall or other organic materials in the home. It is hard to detect mold behind walls, under carpets, or any other non-visible areas. If you run into a situation where major water damage has occurred, it is best to seek a professional to dry out all of the affected areas. Remember that mold growth can occur even 24 hours after the initial damage, so the sooner the repairs and drying process begins the better.

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Homeowner’s Pre-Flood Checklist

Homeowners Pre-Flood Checklist

Floods can happen at a moment’s notice – being prepared is imperative to the health and safety of your home and family. Below is a list of items to help you contrive a plan for a flooding situation.

Items to gather for your pre-flood kit:

• First Aid kit
• Battery operated flashlight and radio
• Warm blankets
• Waterproof clothing
• Phone numbers of family members
• Any required medications
• Bottled water (after a flood, drinking water is not safe to consume. Do not use any contaminated water for washing clothes, brushing teeth, cooking food)
• Canned nonperishable foods (enough for several days)
• Extra batteries
• Waterproof sturdy shoes
• Cash, credit cards, personal identification
• Sandbags (to lessen water entering the home)
• Manual can-opener
• Cell phone and cell phone charger

Ideas to consider in your flood emergency plan:

• Evacuation plan – Have a place that you and your family can meet in case you need to evacuate your home. Include directions that everyone can follow.
• Emergency communication plan – Implement specific instructions in case you and your children get separated. Have one contact number that everyone should call. Out of area relatives or friends serve as a better option in case local area calling is restricted or cell phone towers are down.
• Teach family members where to shut of the electricity, gas and water in the home. If you are unsure, ask your utility companies for more information. When flooding happens it is very important to shut off all the supplies to the home.
• Keep all important documents in polythene bags in an upper level of the home
• Keep all valuables in an upper level of the home
• Compile a short list of items that you would take with you if you need to evacuate your home

Final Thought : If you are directed to leave your home, it is in your best interest to do so! Evacuation orders are for the health and safety of your family. If your home structure seems compromised at any time, evacuate the home. Use your best discretion in flooding situations – A home may be replaced, but your family cannot.

Do’s and Don’ts of Filing a Water Damage Claim

Do’s and Don’ts of Filing a Water Damage Claim

Water damage is the leading type of home insurance claims in Canada – you are not alone. Here are some simple tips to help the claim process go a little bit smoother.

DO’s

• Start any necessary clean up right away. Not only does this reduce the chance of mold, which is NOT covered under most home insurance – but it shows your insurance company initiative to mitigate the loss, instead of leaving the problem to compound.
• Make sure you understand your policy and what it covers before you call the insurance company. Using the wrong wording such as “flood” can actually get your claim denied.
• Have your Policy Number ready, and be prepared to answer detailed questions about your situation. Anticipate explaining where the damage came from, how it happened, when you first discovered it, and any other claim related questions that may arise.
• Document, Document, Document. Take photos of the damaged areas and any contents that may have been affected. Keep logs of the time, date, and full name of anyone you speak with from your insurance company. This makes following up a breeze.
• Keep all Receipts. You may end up hiring a restoration company to clean up/repair the initial water damage or a plumber to fix a broken pipe. Keeping a folder with all documents you receive will help you stay organized and have any requested documents readily available.
• Keep Samples. If you decide to get the repairs done right away, make sure you keep a sample of any material that is getting replaced.  Insurance adjustors will most likely request samples.
• Make yourself available. Field adjustors, restoration companies, and repair companies will all need access to your home. Have a plan in place if you are unable to take time off work.

DON’TS

• Do not assume. Make sure you are clear on what your policy covers – and your deductible amount. Sometimes it is a better option to pay out of pocket. Remember every claim filed will go on your home insurance record.
• Do not use the word “flood” in lieu of water damage. Be careful what words you use to describe your situation. This can save you from getting your claim denied
• Do not wait for the problem to get worse. Not making immediate reasonable repairs to prevent further damage to the home can potentially get your claim denied due to negligence.

We here at Platinum are experienced in handling water damage claims. Please do not hesitate to contact us if you decide to go through home insurance.

Tips for Filing a Water Damage Claim

Tips for Filing a Water Damage Claim

Water has wreaked havoc on one of your most prized assets – your home. Amidst this stressful situation, there is light at the end of the tunnel; returning your home back to normalcy.  Here are some easy to follow tips to assist you in filing a water damage insurance claim – this in effect will begin the process of repairing your home.

1. Understand what your home insurance covers – Understand your policy and what is covered before calling. Seepage and flooding is typically not covered by home insurance.

2.  Know your deductible amount – In some cases it may be a better option to pay out of pocket to clean up/repair water damage. Remember that home insurance is just like car insurance; the more claims you file, the higher the home insurance payments.

3. Have your policy number ready – This will be one of the first pieces of information you will be asked for – along with your full name, address, as well as description and details of the water damage.

4. Document; It will make life so much easier – Create logs; write down who you have spoken to, when, and what was discussed. Take photos of the damage and keep all receipts that pertain to your water damage claim. Adjustors will require as much information as possible in regards to initial damage, damaged contents, repairs completed, etc.

 5. Make repairs as needed – This will prevent any further damage from taking place. Do not make any substantial repairs without the go ahead from your insurance company.

6. Make some room in your schedule – Adjustors, restoration companies and repair companies will all need access to your home. Be prepared to make arrangements to allow access to your property.

7. Do not throw away damaged goods/materials – This of course is waived if the materials may cause a health hazard to yourself or your family. Adjustors will need to document all damaged goods as a part of reimbursing you for your losses.

8. Follow up – Maybe not every hour of everyday, but you have the right to know about the status of your claim. Ask questions regarding processing times, procedures, and anything else you are unsure of.

Please keep in mind that Platinum is experienced in handling water damage claims. We understand the importance and urgency of these situations, and strive to respond to all water damage situations immediately. If you have any questions, please do not hesitate to contact us.

How to File a Water Damage Claim

How to File a Water Damage Claim

So you have experienced water damage in your home; a sewage back up, a burst pipe, maybe even a leak from the roof. The question is what do I do now? Well, this is where insurance claims come into play. Experiencing damage to your home can be overwhelming enough, so here are some simple steps to help you file your water damage claim.

1. Take all necessary steps to stop water flow
Yes, this may seem like the first logical step, but people often do not realize that insurance companies may deem negligence on your part – such as just letting your toilet overflow for a couple days. If it is possible to stop further damage in your home (such as calling a plumber), make sure this is taken care of first. Keep all receipts and reports you may get.

2. Check your insurance policy
Many home owners are unaware that water damage due to flooding or seepage is not covered by home insurance. Check your policy to see if your situation is covered. If you are unsure of whether or not your water damage is covered, call your insurance company. They will be more than happy to inform you about your coverage.

3. Document everything
Isn’t this what adjustors are for? Well yes, but doing your own due diligence can assist your claim. Document your losses / damages – this shows the state of your home and/or belongings right after the water damage, just in case repairs get started before your adjustor comes by. Taking pictures is an excellent way to cover all your bases.

4. Call your Insurance company and file a claim
Home owners should all have documentation provided by the home insurance company that includes your deductible amount and policy number. Knowing your deductible amount can help you determine whether going through your home insurance is the right option. Once you have decided that you will be filing a claim, have your policy number handy. If you cannot find this information, insurance companies are typically very helpful in providing you with it. Having your policy number ready can save you hours on the phone.

5. Patience is a Virtue
Understand that the claim process is not something that will magically happen overnight. It may take your adjustor a couple days to assign a claim number (if your damage is covered). With this claim number you can now start hiring the appropriate companies to clean up and repair the damage. If you would like the contact information for your assigned adjustor – call your insurance company. They will provide your adjustors phone number, email address and first and last name. Restoration companies will require this information.

*Did you know that not informing your insurance broker of the following can void your home insurance?
• When you leave your home unoccupied? Some insurance companies require notice even after leaving your home unattended for 24 hours. Call your insurance company and find out!
• When you are completing substantial renovations. Some insurance companies will require you to inform them about any renovations.
• When you start a home business.

We here at Platinum are experienced with dealing with water damage insurance claims. Please do not hesitate to contact us if you require any assistance.

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What business owners should know about water damage

Whether it’s from faulty plumbing, leaking pipes or any other type of disaster, water damage can be detrimental to your business. If not taken care of, it can do serious damage that often leads to costly repairs. Worse yet, you may lose out on business due to repair time. This is why it’s so important to be educated on the matter and adequately prepare your business to avoid water damage. Here are some things you should know and how you can prevent it from happening in the future.

First off all, let’s discuss some ways in which water damage can occur.

Plumbing systems and pipes in general are common reasons for water leaks. When drains become clogged or pipes burst, it can quickly lead to water damage in your business. Another possibility is that excess water can come from appliances like refrigerators and dishwashers. While this isn’t a problem for many businesses, ones in the restaurant industry are highly susceptible. Lastly, faulty or damaged roofing can be problematic. For example, if shingles deteriorate or are missing it can quickly bring water into your business. Many times this can happen in locations that receive substantial rainfall or snow.

Luckily, there are several precautions you can take to prevent water damage from happening in the first place.

You should start by examining the interior of your business and routinely check your water supply lines to all appliances. Make sure there are no leaks and be sure to check washing machine hoses for signs of bulging or cracks. It’s also smart to re-caulk sinks from time to time to prevent water from seeping through. If you are located in an area that’s prone to freezing temperatures on a consistent basis, you should insulate your water pipes to prevent them from freezing. Besides this, you should always clean and maintain all appliances and keep them in proper working order. Most of the time, this will be sufficient for preventing interior water leaks.

In terms of the exterior, there are several things you can do here.

One simple precaution involves periodically clearing your gutters of leaves and other debris. Otherwise, build ups can prevent your gutters from draining properly and hurt your foundation. It’s also smart to place an adequate amount of insulation in your attic. Doing this should increase the lifespan of your roofing materials and keep water from getting in. If you happen to have a leaky roof, you should get it fixed immediately by a professional. Otherwise, it can lead to more costly repairs.

While you can’t completely eliminate the chance water damage from occurring, you can do a great deal to prevent it. Routine inspection and maintenance both on the interior and exterior of your business can do a lot. By following these guidelines, you should significantly reduce the odds of experiencing water damage.

5 Ways to Avoid Water Damage

In the case of floods or heavy downpour, an ounce of prevention is worth a pound of cure. A large amount of water that seeps into the home through any manner is nearly unavoidable once it begins. However, smaller undetectable leaks can produce just as much damage. Taking precautions to “waterproof” a home can save it from devastating water damage that can cost thousands to repair.

Leaky Roof

Leaky roofs are one of the main causes of water damage even though the cause is blatantly evident. At the slightest instance of water spots appearing on the ceiling, roof shingles should be inspected promptly. It is highly likely in the event of water spots that the roof needs to be repaired.

Vents

In some instances, water can enter the home through vents. It is wise to ensure that all vents have hoods placed over them in the event of heavy downpour. Exhaust vents, attic vents, clothes dryer vents and any other type of exhaust needs to be inspected promptly to avoid water from seeping into the home. Check these often as even the exhaust path can become blocked.

Flashing

Water can enter through windows, doors and other entryways. It’s important to inspect the flashing surrounding these areas or in areas that any two surfaces meet to ensure they are watertight. Rust and other damage can render flashing ineffective. Regularly checking flashing can prevent severe water damage.

Trees and Bushes

A less likely thought-of way to prevent water damage is to keep trees and bushes several feet from the exterior of the home. Although not a direct method of water damage, trees and bushes can affect the surface of the home’s walls by compromising its structure. This causes damage and provides water entry points. Another hazard are vines that can cause openings in the wall.

Drywall

Drywall, contrary to what the name implies, is extremely difficult to dry out. In the case of a flood, it is better to place drywall some distance from the floor and use molding along the portion of the wall that meets the flooring instead. Although this does not necessarily protect water from seeping in, it will greatly reduce the amount of potential water damage.

Other measures, such as allowing faucets to drip in climates that experience harsh winter to avoid frozen pipes and checking the water bill frequently to detect leaks are smart ways to avoid damage. Water damage prevention is key; however, if it cannot be avoided, other measures can greatly cut down on further water damage. For instance, turn off water valves if this is the root cause of flooding. Employing measures to safeguard the home will ensure its stability.

How to prepare for a flood

A flood can be a devastating experience for many homeowners and their families. Every year, thousands of homes across the United States are lost in floods. While people near a large river or lake may understand the risk of flooding, it’s important to understand that even small streams can flood under the right conditions. The following guide provides simple tips and tricks on how homeowners can prepare for a flood.

Purchase Homeowners Insurance

If a homeowner lives in an area that may flood, it’s important to have home insurance that covers floods. Many home insurance policies do not cover any type of water damage. However, the United States government offers specialized flood insurance that can be purchased separately from a private insurance policy.

Research Your Properties Flood Line

One of the best ways to determine if a home is at risk of flooding is through research. Properties that are located near a water source usually have a 100 year flood line. The 100 year flood line indicates the highest level that water has reached over the past 100 years. While it’s rare for a flood to exceed the 100 year flood line, it is possible under the right conditions. For example, the floods in New Orleans after Hurricane Katrina exceeded the 100 year flood line for many places.

Store Valuables in High Areas

If a home is in an area that has a high risk of flooding, it’s a good idea to make sure that that all valuables are stored in higher areas of a home. While there’s usually advanced notice of a flood, it can be challenging to move lots of items when an individual is under high levels of stress.

Valuable items, old clothing and unused electronics should be stored in the attic permanently. This can help reduce the risk of property loss when a flood does come. In addition, it’s a good idea to make sure that a basement has a sump pump installed to help remove water after a flood.

Don’t Hesitate, Take Action

If a flood has been forecast, it’s important to start preparing immediately. All valuable items must be taken to an elevated area of a home. This includes furniture, electronics, clothing, kitchenware and more. The lower areas of a home should be completely bare. This will help ensure that valuable items aren’t damaged.

Stockpile Resources

It’s also a good idea to stock up on supplies before a flood. In many cases, local weather reports will allow an individual to have at least 24 hours notice. Items that should be bought include dessicants, dehumidifiers and electric pumps. It’s also a good idea to stock up on emergency supplies like flashlights, non-perishable food and potable water.

If a home must be evacuated during a flood, it’s essential to board up all windows and doors securely. In many cases, looters will try to enter homes and businesses during an evacuation.It’s important to look for ways to seal a home very securely.

While a flood can be a scary experience for many homeowners and their families, there are a number of steps one can take to minimize the damage and safety risks associated with flooding.